How To - Processing a Refund

Refunds can be processed, when appropriate, on your PoS terminal.

To process a refund:

1. Begin by logging in to your PoS terminal by using your unique PIN code or dallas key, and select the Options tab.

   
   

   This tab may have a different name depending on your unique site set-up.

   
   

2. Select Recall Account

   

3. Search for the closed table by using the Table Number or Receipt Number if you have a copy of the receipt, or by using the Account Number

4. Once the required account has been found, select Reopen Account

   

5. The Do you want to reopen Account Number prompt is displayed. Select Yes

6. The account is now open. Select Refund and then select the payment from the right-hand side of the screen.

   




A manager approval may be required to complete the guest refund.




7. The payment has now moved to the left-hand side of the screen. To confirm the refund, select OK

   

8. The payment has now been refunded and two copies of the refund receipt will print (i.,e, one for the business and tone he guest.

If this were a cash payment the till drawer would open, and you could refund the guest their cash.